Viable system dynamics intelligent framework for assessing and optimizing systemic reengineering for e-governance environments: A case study in corfu sunspots tourist agency

Dealing with problems in complex environments that impede organizational cohesion, information dissemination and coordination is extremely difficult nowadays. Usage of technology without sophisticated information sharing planning and solid processes that serve with a bottom-up approach the needs of each individual within an organization, undermines time, cost and quality of deliverables. The eG4M (e-Government for Mediterranean Countries)project basically concentrates on extending, completing and improving the e-Model through the achievement of new research results and its application by participating with the support of the Mediterranean Countries (MCs) – in establishing and consolidating their e-Government systems. This paper focuses on the development of a generic system dynamics model that illustrates the behavior of e-governance systems based on the VSM (Viable Systems Model) as well as the development of a web, collaborative intelligent framework that is built upon the system dynamics model. The framework is meant to have the form of a web-based simulation that is able to identify critical issues related to product, customer, information sharing and service quality using visualizations, automated analytics and impact analysis delivered with natural language format to support the systemic reengineering process, mitigate risk, predict issues during the planning phase and help the user understand complexity and inform his decisions with predictive insights. Modeling the behavior of an e-governance system and being able to automatically process complex relationships, data and issues upon this system mitigates uncertainty at all levels, increases awareness and understanding of the real world and delivers sustainability and viability, increases growth and sets the basis for process autonomy and better coordination, controls and quality of deliverables

Systems approach to document management

The scientific field of Document Management within companies and organizations is very important and in this paper is delivered a systemic approach in both theoretical and empirical level. The study consists of two stages; first is the theoretical analysis of document management and systems and second is the empirical approach by developing and implementing specific strategic and operational planning in a real document management project. In the first stage the definitions of Administration (Management) and Document and the approach the Document Management theories are analyzed. Subsequently, the concept of document management, highlighting the benefits and other elements which made it historically significant and operationally necessary are presented. In the second stage a specific document management project is presented aiming to create an electronic library using document management systems (DMS). Examples of working libraries are illustrated, using DMS in a national and international level. The strategic planning, SWOT & PESTEL analysis and the operational planning of the project is explained. Additionally, the project management plan follows, showing its four stages, study, design, implementation and delivery. Specifically in step two, the stakeholders of the project and their relationships with the using the Design and Control Systemic Methodology (DCSYM) are depicted and the implementation of the project through the development of dynamic simulation of an intelligible model using VENSIM software, representing the main production process followed by a detailed model presentation. The alternative design is projected, given that the project could not be completed with the characteristics given, followed by the development and implementation of the research. The aim here is the assumption of the projects’problems by the stakeholders contribution and the determination of them in the management structure level